All prices are inclusive of VAT. Delivery will be an additional charge. 

Please note that delivery of items will take 3-5 working days. Working days are Monday to Friday excluding public holidays.

We are now offering free standard delivery for orders over €50. Please note that this offer is available when you spend over €50 on STANDARD items only.

To ensure swift delivery please ensure someone is available to sign for your parcel at the delivery address you specify. Please be aware that external factors beyond our control (such as strikes, adverse weather conditions, etc.) may delay your order. This Free Standard Delivery offer applies to deliveries within the 26 counties in the Republic of Ireland, Northern Ireland and the UK.

Standard delivery within 3-5 working days: €4.99 or £3.99.

HOW LONG DOES IT TAKE FOR AN ORDER TO BE DELIVERED ?

For orders from the Republic of Ireland, Northern Ireland and the UK, items will take 3-8 working days depending on the delivery type. Any orders placed over the weekend will be classed as being placed on the following Monday.

Please note that these delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control.

If you want to check the status of your order please view Your Most Recent Orders in the My Account area of our website or for standard delivery items, please use the tracking number sent to your email address by our courier.

HOW MUCH WILL MY SHIPPING COST BE ?

A standard shipping charge of €4.99 or £3.99 applies to all items.
You will see the shipping cost displayed when you click ‘Add to Basket’.

HOW WILL MY ORDERS BE DELIVERED?

Orders with standard parcels (typically items up to 30kgs) are delivered via Fastway couriers.

WHAT TIME OF DAY WILL I RECEIVE MY DELIVERY?

Orders are delivered between 8.00am to 8pm. For your convenience, we can deliver your order to your work address. Therefore, when ordering please enter your work address. If applicable, include the company name.

WHY HAS MY ORDER NOT BEEN DELIVERED AND RETURNED?

The most common reason is because our delivery carrier attempted delivery and were unable to obtain a signature. If this happens, please contact us at info@boydsstores.ie and we will track your order immediately.

MY PARCEL IS SHOWING AS HAVING BEEN DELIVERED BUT I HAVE NOT RECEIVED IT?

If our courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours. If having tried your neighbours your parcel is still missing, please email info@boydsstores.ie and we will investigate further.

I HAVE RECEIVED THE WRONG ITEMS?

If you believe you received the wrong items in your parcel, please email info@boydsstores.ie and we will investigate further.

I AM MISSING ITEMS FROM MY ORDER?

From time to time orders will be delivered on different dates, so first of all, check your delivery note to see if any of your items will be arriving separately. You will not be charged any additional postage costs. If the delivery note says an item should be in your parcel but it is not, please email info@boydsstores.ie and we will investigate.

WHERE DO YOU DELIVER TO?

BOYDSSTORES.ie delivers to 26 counties in the Republic of Ireland.

BOYDSSTORES.com delivers to Northern Ireland and Mainland UK

CAN I REQUEST A SPECIFIC DELIVERY DATE | TIME WHEN I PLACE MY ORDER?

Currently, you cannot request a specific delivery date or time when you place your order.

HOW CAN I GET MY ITEMS TO ARRIVE FASTER?

Orders are delivered within 3 – 7 working days. There is currently no way to get items delivered faster than this.

ORDER STATUS

To check your order status, just log into your account at the top of the page, then click on My Account followed by Your Orders.

ORDER QUERIES

If your order is incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please email us at info@boydsstore.ie quoting your order number and order date.

RETURNS

Boyds Stores is committed to selling high-quality products but we also know there may be times when you need to exchange or return something you’ve bought.

We will willingly refund or offer an exchange on any unused product returned within 14 days of the date on the receipt of your order, provided you can show us your dispatch note and/or receipt and the product is in a reasonable, re-saleable condition, with its original materials, manuals and accessories intact.

EXCLUSIONS FOR RETURNS

Where something has been commissioned or tailored specifically, ie cut to measure such as a tablecloth cut to a customer specific length size, we cannot accept a return on this item.

Thank you for your understanding.

RETURNING AN UNWANTED ITEM

You can return through any courier pick up or depot office, or through your local post office. Returns must be made within 14 days of receipt. To return your unwanted items, please use the enclosed return label, please mark which item you would like to return, using the reason code provided. Fix returns label to package and return through your local courier depot office. Customers are advised to keep their courier Receipts – as proof of postage. The item must be in its original condition, with all packaging materials, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements.

You are responsible to pay the cost of returning the goods and must ensure that it is returned in protective packaging. Refunds will be applied to the original method of payment that was used to purchase the item. Please note that certain items cannot be returned, such as tablecloths which have been cut to measure to a specific customer length and size. This does not affect your statutory rights.

RETURNING A DAMAGED DEFECTIVE ITEM

If the item was damaged in transit. If you receive delivery of a package and the contents have been damaged in transit, you can return the item(s) to us for a replacement or refund granted you notify us within 7 days of receipt of the order. The item must be returned with all packaging materials, manuals and accessories intact. You will be refunded for postage and delivery charge up to the value of the original delivery charge. 

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